Last Updated: April 17, 2026

Metropolitan Services, LLC ("Metropolitan Services," "we," "us," or "our")

respects your privacy. This Privacy Policy explains how we collect, use,

and protect your information when you interact with our website (msllc.me),

our mobile and web applications, and our appliance repair services.

1. Information We Collect

We collect information you provide directly to us, including:

- Contact information (name, address, email, phone number)

- Appliance information (brand, model, serial number, symptoms)

- Service history and repair records

- Payment information (processed securely through Stripe; we do not

store full credit card numbers)

- Photos and videos of appliances submitted for diagnostic purposes

- Communications you send to us via phone, text, email, or chat

We automatically collect limited technical information when you use our

website or apps, including device type, browser type, and IP address.

2. How We Use Your Information

We use your information to:

- Schedule and provide appliance repair services

- Communicate with you about appointments, repairs, and service updates

- Process payments and issue receipts

- Send you text messages (SMS) about your service, including appointment

confirmations, technician arrival notifications, and urgent safety alerts

- Improve our diagnostic database and service quality

- Comply with legal, regulatory, and warranty obligations

- Respond to customer service requests

3. SMS Communications

By providing your mobile phone number, you consent to receive text messages

from Metropolitan Services regarding your service appointments and related

notifications. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for assistance. Opting out

of SMS will not affect your ability to receive service from us.

4. Sharing Your Information

We do not sell your personal information. We share information only as

necessary to provide services, including:

- With appliance manufacturers and warranty providers when processing

warranty claims (e.g., ServicePower, BSH, Frigidaire, Sub-Zero, Miele)

- With payment processors (Stripe) to complete transactions

- With service providers who help us operate our business (hosting,

communications, and analytics)

- When required by law, legal process, or to protect our rights

5. Data Security

We use reasonable administrative, technical, and physical safeguards to

protect your information, including encrypted storage and secure payment

processing. No system is perfectly secure, and we cannot guarantee absolute

security.

6. Data Retention

We retain customer records and service history for as long as reasonably

necessary to provide services, comply with warranty and legal obligations,

and maintain our diagnostic database. You may request deletion of your

personal information by contacting us at the address below.

7. Your Rights

Depending on your state of residence, you may have rights to access,

correct, or delete the personal information we hold about you. To exercise

these rights, contact us at metropolitanservicesllc@gmail.com.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly

collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be

posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Metropolitan Services, LLC

West Baldwin, ME 04091

Phone: 207-625-9015

Email: metropolitanservicesllc@gmail.com