Last Updated: April 17, 2026

Welcome to Metropolitan Services, LLC ("Metropolitan Services," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website (msllc.me), our applications, and our appliance repair services. By using our services, you agree to these Terms.

1. Services We Provide

Metropolitan Services is a premium residential appliance repair business serving customers in Maine since 1950. We diagnose, repair, and maintain residential appliances including refrigerators, ranges, ovens, dishwashers, washers, dryers, and other household appliances. We are licensed and authorized to service specific brands and appliance types, as detailed on our website. Services are provided for residential appliances only. We do not service commercial, industrial, or non-residential appliances.

2. Scheduling and Appointments

Appointments may be scheduled online at msllc.me, by phone at 207-625-9015, or through authorized warranty dispatch partners. We do not schedule appointments on Saturdays or Sundays. A diagnostic fee is required at the time of scheduling for non-member customers. This fee is non-refundable and applies whether or not the appliance is repaired. Member customers receive reduced diagnostic fees per their membership agreement.

3. Fees and Payment

Our standard rates are as follows:

- Diagnostic fee: $185 non-member, $160 member

- Labor: $175 flat first hour, then $175/hour in 30-minute increments

- Parts and materials are subject to 5.5% sales tax

- Warranty jobs are billed directly to the warranty provider where applicable

Payment is due at the time of service unless pre-arranged. We accept credit cards, check, and cash. Estimates provided for repairs are valid for 30 days unless otherwise noted. Parts orders require customer approval before being placed.

4. Warranties

Repairs performed by Metropolitan Services carry a 90-day labor warranty. Parts warranties are provided by the manufacturer and vary by part. Warranty claims must be reported within the warranty period. We are not responsible for failures caused by misuse, improper installation, or conditions outside our repair work.

5. Cancellation and Rescheduling

Customers may reschedule appointments through the link provided in their confirmation email or by calling our office. A cancellation fee may apply for same-day cancellations or no-show appointments. Weather-related cancellations and technician-initiated rescheduling are not subject to cancellation fees.

6. SMS Communications

By providing your mobile phone number to Metropolitan Services, you agree to receive text messages related to your service appointments, including confirmations, technician arrival notifications, repair updates, and urgent safety alerts. Message frequency varies based on your service activity. Message and data rates may apply based on your mobile carrier plan. You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance or call our office at 207-625-9015. Opting out of SMS will not affect your ability to receive service from us.

Program: Metropolitan Services appointment and service notifications

Message frequency: Variable, based on service activity

Support: Call 207-625-9015 or reply HELP

7. Customer Responsibilities

To ensure successful service, customers agree to:

- Provide accurate appliance model and serial number information

- Ensure the technician has safe access to the appliance

- Disclose any prior repair attempts or known issues

- Be present or have an authorized adult present during service

- Pay all charges in accordance with these Terms

8. Limitation of Liability

Metropolitan Services, LLC is not liable for damages or losses that occur as a result of services performed on appliances that are outside our scope of licensing or expertise. We are not responsible for consequential damages including food spoilage, water damage, or business interruption. Our total liability for any service shall not exceed the amount paid for that specific service. This limitation does not apply to damages caused by our gross negligence or willful misconduct.

9. Out-of-Scope Requests

We will not perform services on appliances outside our area of expertise or licensing. Any such requests will be politely declined and referred to a qualified provider where possible.

10. Secondary Transportation

If a technician must use secondary transportation to reach the service location (such as a boat for island service), an additional travel fee will apply and will be disclosed before the appointment is confirmed.

11. Use of Photos and Diagnostic Data

Customers may be asked to submit photos or videos of their appliance to help with diagnosis. By submitting such materials, you grant Metropolitan Services a non-exclusive right to use them internally for diagnostic purposes, service records, and improvement of our diagnostic knowledge base. We will not publish customer-submitted photos publicly without explicit consent.

12. Intellectual Property

All content on msllc.me and our applications, including text, logos, images, and software, is owned by Metropolitan Services, LLC or our licensors. You may not reproduce, distribute, or use this content for commercial purposes without written permission.

13. Privacy

Your use of our services is also governed by our Privacy Policy, available at msllc.me/privacy. Please review it to understand how we collect, use, and protect your information.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the State of Maine, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Cumberland County, Maine.

16. Contact Us

For questions about these Terms, contact us at:

Metropolitan Services, LLC

West Baldwin, ME 04091

Phone: 207-625-9015

Email: metropolitanservicesllc@gmail.com